2025 Fair Housing Education Conference Education Schedule

Education Session #1 - 9:00 AM 
CURRENT ISSUES IN FAIR HOUSING (+1 CE)

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers. 

Panel

Room 400


Issues in Affordable Housing (+1 CE)

Affordable housing is a critical issue impacting communities across the country. This course explores the challenges, policies, and solutions surrounding affordable housing, equipping property managers with the knowledge needed to navigate this complex landscape. Through case studies, discussions, and real-world applications, participants will gain a deeper understanding of affordable housing dynamics and how to effectively manage properties within this sector.

Panel

Room 300 D


NEW LAWS FOR PROPERTY MANAGERS (+1 CE)

Learn the newest laws passed by the 2024 legislature and discuss what laws may be on the agenda at the next legislative session. Also discuss federal and local laws that are evolving and how they impact your operations. 

Panel

Room 300 C


HOW TO BUILD A COMMITTED TEAM

One of the greatest myths in business is the belief that leaders need to motivate their team and that will create a sense of commitment. So, what is the truth? How can leaders create a sense of commitment within their team? This session will unlock the secret!

Bill Nye

Room 300 B


The Personal Human-to-Human Fab-Five Human Roles

The Personal H2H Multifaimily CX- Fab-Five human roles. Introducing a NEW Human-to-Human Customer Experience (H2H CX) in the multifamily industry! In 2025, learn how to cultivate personalized renter leasing journeys with the Fab-FIVE Human Roles. Toni Blake will show you a complete plan for digitizing human voices to enhance online experiences and foster genuine connections. Join us to drive leads, leases, and trust in resident retention. 

Toni Blake

Room 300 A


Renter Entry Process (+1 CE)

The 'ENTRY Process' course is your comprehensive guide to tenant intake, providing essential knowledge from setting criteria and screening tenants to processing intake paperwork and verifying information. Gain the expertise you need to attract and select the right tenants.

Nikki Meadows

Room 200 D


Accounting Best Practices (+1 CE)

Learn essential accounting practices tailored for property managers to maximize profitability. Master budgeting, financial reporting, and other best practices for effective financial management.

Panel

Room 200 C


Say This NOT That! An insightful look at communication and phraseology 

How you ever said to someone “ omg, did you really just say that?” or think “I really should have said that differently” after it is too late? If you have said ,or know someone that has, then this session is highly recommended!!

 

This will be an informative and entertaining exploration of how we can immediately and dramatically improve our communication levels by making simple changes with our choice of words, and how we say things. If you want to make your message clearer, more concise and understood this session will definitely give you some effective tips that can be used immediately with better results.

Mark Cukro

Room 200 B


Rental Market Overview & Challenges

Explore the rental housing landscape in 'Rental Market Overview & Challenges.' Led by industry experts, this one-day course delves into current market trends, regulatory updates, and anticipated challenges for the upcoming year. Perfect for property managers and real estate professionals seeking strategic insights and networking opportunities.

Panel

Room 200 A


                          

Education Session #2 - 10:30 AM

Inadvertant Equal Housing Opportunity Denials (+1 CE)

Master Utah fair housing best practices with this course. Tailored for rental housing operators and property managers, this session equips you with insights into fair housing fundamentals and strategies to navigate potential pitfalls. Enhance your decision-making skills through interactive examples with a panel of industry professionals. 


Panel  

Room 400


EVICTION PROCESSES IN UTAH (+1 CE)

Discover the nuances of Utah's eviction processes tailored for property managers and rental housing owners in this course taught by Jeremy Shorts, Esq. of Utah Eviction Law. Gain a concise understanding of the legal landscape, including key landlord-tenant dynamics and state-specific regulations. Equip yourself with the knowledge necessary to navigate eviction scenarios effectively and ethically within the unique context of Utah's rental housing environment.  

Jeremy Shorts

Room 300 C


RADICAL FEEDBACK

If your business isn’t moving at the pace of the market, you are in trouble. The market is giving feedback on their experience with your business right away. Learn how and why it is critical to give impactful feedback to your team at the same pace by attending this session. 

Bill Nye

Room 300 B 


VALUE STACKING TECHNIQUES IN 2025

We must address the pressing issue at hand—the PR battle for the hearts and minds of American renters is slipping away. Zillow reports that 82% of renters feel that housing prices are unjustly inflated beyond fair market value. In response, Toni Blake is poised to revolutionize your team's approach with cutting-edge Value Stacking techniques in 2025 to redefine RENTER versus OWNER!

Toni’s program includes specific marketing strategies and new value positioning techniques to VALUE STACK your rents in the online digital presence. It includes a Value Stacking RENTS worksheet to produce property collateral, update copy on the property website and social media posts and add The Value of RENTING on rating and review sites.

In 2025, equip your teams with tools to spotlight the actual value of renting in your community. Craft persuasive PRO Renting messaging to educate and foster a deep appreciation for the exceptional benefits your management team offers. Join us in shaping a narrative that resonates with renters and showcases the unparalleled advantages of choosing your properties. 

Toni Blake

Room 300 A


Renter Management Process (+1 CE)

If your business isn’t moving at the pace of the market, you are in trouble. The market is giving feedback on their experience with your business right away. Learn how and why it is critical to give impactful feedback to your team at the same pace by attending this session.

Nick Jensen

Room 200 D


MOLD, METH, AND OTHER CONTAMINANTS (+1 CE)

Tackle pressing issues affecting Utah rental properties. Gain insights into handling mold, meth contamination, and more for compliant and safe property management.

Panel

Room 200 C


Basic Appliance Troubleshooting & Repairs

This workshop is Highly recommended for all beginner and experienced Techs and Supervisors. Everyone will learn and be glad they attended and learn some new ways to diagnose appliances without disassembling them.

 This course will provide a better understanding of refrigerator, range, oven, dishwasher, and some microwave repairs. We will also cover how to read wiring diagrams, testing components, replacing elements, troubleshooting motors, and common service calls.

We will also discuss how all circuits are similar and how they are different in electrical wiring, systems and household appliances. You will learn tips and approaches that will make an immediate difference even if you are experienced.

TBD

Room 200 B


Utah Realtor Legal Panel (+1CE)

Gain valuable legal insights tailored for Utah Realtors in our "Utah Realtor Legal Panel" session. Join industry experts as they discuss key legal considerations .

Panel

Room 200 A


Education Session #3 - 1:00 PM
Fair Housing Chills (+1 CE)

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers.

Panel

Room 400


NEWEST TRENDS IN STUDENT HOUSING (+1 CE)

The student housing market is evolving rapidly, driven by changing student preferences, technological advancements, and new operational strategies. This course explores the latest trends shaping the industry and provides insights into how property managers can adapt to meet the demands of today’s students.

Participants will gain a comprehensive understanding of how to stay competitive in the student housing sector while enhancing the resident experience. 

Hillary Davis

Room 300 D


NEW LAWS FOR PROPERTY MANAGERS (+1 CE)

Learn the newest laws passed by the 2024 legislature and discuss what laws may be on the agenda at the next legislative session. Also discuss federal and local laws that are evolving and how they impact your operations. 

Panel

Room 300 C


HELPING YOUR TEAM WITHSTAND THE GRIND

Property management is a grind. It is not an easy way to make a living. Leaders can help their team keep their head in the game even when it is extremely hard. This session will share three ways to help the team stay engaged.

Bill Nye

Room 300 B


The Personal Human-to-Human Fab-Five Human Roles

The Personal H2H Multifaimily CX- Fab-Five human roles. Introducing a NEW Human-to-Human Customer Experience (H2H CX) in the multifamily industry! In 2025, learn how to cultivate personalized renter leasing journeys with the Fab-FIVE Human Roles. Toni Blake will show you a complete plan for digitizing human voices to enhance online experiences and foster genuine connections. Join us to drive leads, leases, and trust in resident retention. 

Toni Blake

Room 300 A


Renter Exit Process (+1 CE)

The 'EXIT Process' course is your indispensable guide for handling tenant departures with confidence. From managing notice periods and thorough checklists to understanding your responsibilities for deposit returns, this course ensures a seamless transition when tenants leave.

Tim Metler

Room 200 D


SECURITY DEPOSITS (+1 CE)

Explore the intricacies of managing deposits. Gain practical insights and industry best practices for handling deposits and evaluating damages.

Jeremy Shorts

Room 200 C


5 Ways to Make Money in Real Estate

Learn five proven strategies to boost your real estate income with Jeremiah Maughan, owner of Vision Real Estate. Maximize your earnings and grow your business with expert insights!

Jeremiah Maughan

Room 200 A


Education Session #4 - 2:15 PM
Current Issues in Fair Housing (+1 CE)

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers. 

Panel

Room 400


Property Management Pitfalls & How to Avoid Them (+1 CE)

Navigate common property management pitfalls with our course, equipping you with strategies to avoid potential challenges. Learn proactive techniques to ensure smooth operations and optimize success in property management.

Dave Todd

Room 300 C


The Seeds of a Healthy Culture

Nothing is more powerful in any organization than culture. If it is this important, and it is, how do we make sure we are growing a healthy culture that attract great customers, residents, and employees. This session will provide you with the seeds you need to plant and grow an amazing culture.

Dave Todd

Room 300 B


VALUE STACKING TECHNIQUES IN 2025

We must address the pressing issue at hand—the PR battle for the hearts and minds of American renters is slipping away. Zillow reports that 82% of renters feel that housing prices are unjustly inflated beyond fair market value. In response, Toni Blake is poised to revolutionize your team's approach with cutting-edge Value Stacking techniques in 2025 to redefine RENTER versus OWNER!

Toni’s program includes specific marketing strategies and new value positioning techniques to VALUE STACK your rents in the online digital presence. It includes a Value Stacking RENTS worksheet to produce property collateral, update copy on the property website and social media posts and add The Value of RENTING on rating and review sites.

In 2025, equip your teams with tools to spotlight the actual value of renting in your community. Craft persuasive PRO Renting messaging to educate and foster a deep appreciation for the exceptional benefits your management team offers. Join us in shaping a narrative that resonates with renters and showcases the unparalleled advantages of choosing your properties.

TBD

Room 300 A 


Building Wealth through Investment Properties (+1 CE)

Discover how to build wealth through investment properties in this course. Explore strategies for leveraging real estate assets to generate passive income and achieve financial freedom.

Cody Reeder

Room 200 D


Using AI in Property Management 

Takes a look at successful strategies in marketing, sales, customer service and more and teaches you how to apply them to your property and/or company. 

Kelli Segretto 

Room 200 C


How to get more done when Short Staffed - Best Practices and Insightful ideas

If you want to learn new ways to get things done when you don't have enough people, time, or resources, then this session is HIGHLY recommended.

So many companies and properties are struggling, as they can't find techs, can't keep them for long, or the level of technical expertise is not where it needs to be.  As a result, service requests are not getting completed in a timely manner, the maintenance that needs to be performed is backing up, and preventative maintenance is neglected, creating bigger and more costly projects than necessary.

So, if you want to get some new ideas, new solutions, and new approaches to getting things done, register for this session right now!

Mark Cukro

Room 200 B


Selling Rental Property with Tenants (+1 CE)

Selling a rental property involves unique challenges and opportunities that differ from traditional real estate sales. This course provides property owners, managers, and real estate professionals with essential strategies for navigating the sales process while maximizing property value and ensuring a smooth transition for tenants. Attendees will leave with actionable insights to successfully position and sell rental properties while minimizing risks and maximizing returns.

Paul Henderson

Room 200 A